Technologies

Modern organizations rely on network applications more than ever before – and are ever-more vulnerable to the lost productivity and profitability that can result from a network outage. As the network becomes the platform for success in organizations of all sizes, the service and support needs are changing. While device-by-device support services provide excellent protection for individual devices, they cannot provide insight into the overall health and security of the network – or help organizations identify potential problems before they arise.

Organizational Benefits

Nexus offers a portfolio of services that provide end-to-end support spanning every stage of the network lifecycle:

Cisco SMARTnet

Cisco SMARTnet Service is an award-winning technical support service that offers direct, anytime access to Cisco engineers and an extensive range of technical resources. SMARTnet delivers rapid issue resolution, flexible device-by-device coverage, and premium service options to help maximize operational efficiency.

Cisco SMARTnet provides the following:

• Around-the-clock, global access to the Cisco Technical Assistance Center (TAC)
• Access to the extensive Cisco.com knowledgebase and tools
• Next-business-day advance hardware replacement (premium options available for organization-critical devices, such as 2-hour replacement and onsite parts replacement and installation)
• Ongoing operating system software updates and upgrades
• Cisco OS software support to extend the life of Cisco devices with improved security, increased performance, bandwidth management, new protocol support, and greater interoperability
• Proactive diagnostics and real-time alerts on select devices with Smart Call Home

Cisco ROS

Cisco Remote Operations Services (ROS) provides proactive monitoring and management practices to support availability, security, and reliability, all of which are critical to gaining financial and functional benefits from advanced technology investments.

Cisco ROS is a market-tested remote operations, monitoring, and management provider. The platform and solution are based on best-in-class experience, processes, and tools.

Cisco ROS Advanced Technology management solutions are designed to anticipate, identify, and resolve incidents quickly and accurately. This approach to managing your technology allows you to:

• lower expenses
• increase visibility
• improve operational efficiencies
• maintain your focus on core differentiating activities rather than technology support

NexusCare

The NexusCare Managed Service is a customized support and monitoring solution designed to provide the critical expertise required to manage and resolve any system faults. Service Incidents are managed from notification to resolution. This service supplements your in-house staff to maintain system operations and performance levels.

NexusCare assists you in maximizing your return on investment by providing expert:

• 24x7 Incident Support (Remote TAC and Onsite Engineer) – Nexus TAC (NTAC) engineers know your network which will save you time and effort. NTAC supports the network solution, not just the device. NTAC experts manage escalations to Cisco TAC. Incidents are handled from notification to resolution.
• Service Change Support – knowledgeable expert support options available for system Moves, Adds, Changes, patches and upgrades.

Additionally, NexusCare Pro Monitoring Service provides:

• Varying degrees of network monitoring
• Convenience of network level coverage
• Identification and responsiveness to network health issues
• Operational efficiencies
• Cost Containment
• Remote Remediation with on-site capability
• Creates opportunities to make network corrections before device failure

How Can Nexus Help Your Organization?

Regardless of the size of your organization, Nexus offers the support expertise to help improve productivity, increase efficiency, and maximize the return on your network investment for the life of your network assets.