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Client Testimonials
Now that we have a robust infrastructure in place, we can plan for powerful additions such as video conferencing to our company. We have a lot more in the works, but none of this could have been possible without Nexus.
Jesse Shelby Information Systems Manager
Mojave Water Agency
Services
Operate
Our Operate Professional Services phase provides several flexible choices for maintaining the ongoing health of your system. An organization will spend significant time in this phase living with the technology, while maintaining the system to its maximum performance, capacity, availability, reliability, and security.
Routine operations maintenance activities include managing physical and logical moves, add, and changes, configuration change management, application of system patches and upgrades, failed hardware replacement, troubleshooting and resolving system incidents, and managing hardware and software suppliers to ensure the efficient delivery of products and services.
Nexus offers progressive support choices designed to supplement your staff as needed to protect your investment, maximize system performance, reliability, and availability, and reduce your cost of ownership by taking advantage of our resources, expertise, and knowledge.
Routine operations maintenance activities include managing physical and logical moves, add, and changes, configuration change management, application of system patches and upgrades, failed hardware replacement, troubleshooting and resolving system incidents, and managing hardware and software suppliers to ensure the efficient delivery of products and services.
Nexus offers progressive support choices designed to supplement your staff as needed to protect your investment, maximize system performance, reliability, and availability, and reduce your cost of ownership by taking advantage of our resources, expertise, and knowledge.
The essential Professional Services Operate phase includes:
- Flexible Support and Billing Options
- 24 x 7 Remote and Onsite Technical Support
- Hardware and Software Support
- Designated System Engineer Support
- System Monitoring and Management
- Configuration Management
- Moves, Add, and Changes
- Change Management
- Performance and Availability Reporting
- Security Administration