May 2009 Newsletter

Nexus Drives True Customer Intimacy by Understanding a Company’s Business Needs

One of the world’s leading suppliers of photonic-based solutions was looking for a Cisco partner who could help integrate with their existing Avaya system and help them refresh some of their older equipment with a new Cisco Unified Communications solution with local Unity support. They wanted to work with a Cisco voice partner capable of implementing best practices and with Enterprise experience. Because Nexus had performed for this organization in prior projects, they believed they had the right partner.

Challenges
The organization was out of space in their old facility. Any new equipment had to be added to their recently constructed building located a few blocks away. Their timeline for integration at their new facility was very short (40 days) for the Unified Communications Manager (UCM)/Unity installation with full Avaya/Audix integration. The organization also wanted to migrate their existing Avaya Call Center that was part of the Avaya PBX to Cisco UCCE before their Avaya TDM maintenance agreement was due to refresh. To address the time crunch, the Nexus team defined a parallel effort driving the UCM and Avaya integration as well as the Unity and Audix integration. With dual efforts taking place, the team was able to complete the installation in 35 days.

The discovery process (RDD) of their current system was difficult because it was never documented. Each component had to be manually verified and then recorded.

Exceeding Expectations
The organization was extremely pleased with the installation. Each phase of the installation went smoothly. Migrating from their existing Avaya Call Center to Cisco UCCE allowed them to completely decommission the Avaya PBX and eliminate the associated maintenance fees, saving them thousands of dollars. The organization’s executives are now able to communicate and forward voicemail across WAN locations worldwide as if they were in the same building.

Summary
Finishing projects ahead of schedule is crucial and should be on the top of everyone’s mind. It saves the customer time and money. Resources can be reallocated quickly for other critical projects which will allows Nexus to provide even better service to more customers.

Would You Like Additional Information?
To learn more about this success story, please contact your local Nexus Account Manager or email us at connect@nexusis.com.