 |
|
|
Client Testimonials
I would like to express my appreciation to the project team from Nexus IS. As you know, we contracted Nexus to help us in planning and migrating from a point-to-point WAN configuration to a MPLS configuration in our five offices.The technical team members' technical knowledge in Cisco ...
Jerry Chow Director of IT
Woodruff Sawyer & Company
June 2009 Newsletter
Nexus Money Saving Tip of
the Month
Drive True Customer Intimacy
Nobody understands what your customers need better than your customers. Delivering what customers need, in the way they need it, is critical. Meeting their needs will improve satisfaction and drive loyalty. Get closer to your customer by:
- Increasing the frequency, timeliness, and quality of customer interactions
- Extending your reach to support customers anywhere, anytime
- Improving the customer experience by connecting them with the right expertise the first time
- Including customers in your innovation process
Increasing the frequency, timeliness, and quality of customer interactions helps ensure that you are delivering what they need, in the way they need it. Including customers in decision making processes also improves the customer experience and helps increase revenues
Nexus’ use of intercompany TelePresence with its most strategic customers is an excellent example of how technology can drive customer intimacy. But for those companies that might not be in a position to deploy TelePresence today, other collaborative technologies such as Cisco WebEx and Cisco MeetingPlace give organizations a platform to invite their customers to actively participate and work closely together in real time.
Would You Like Additional Information?
To learn more on how your business can drive true customer intimacy, please contact your local Nexus Account Manager or email us at connect@nexusis.com.
