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Client Testimonials
I just wanted to pass along some major kudos to your associate for his help. He was in to help reconfigure our CallManager as we cut over. He knew exactly what he was doing, was very patient with me in letting me know what he was doing and was extremely efficient. I have never had a better ...
T.G. Meyer Systems Administrator
Blum Capital Partners, LP
Success Stories
Local Water Agency
Benefits from Nexus Solutions
The Mojave Water Agency (www.mojavewater.org) is one of 29 California State Water Contractors with access to the State Water Project. It was created by High Desert voters in 1960 and is governed by a seven-member elected Board of Directors. The Agency, in cooperation with other water districts is responsible for managing the region's water resources to ensure a sustainable supply of water for present and future use.
In early 2000, the Mojave Water Agency was in desperate need of updating its communications infrastructure. The solution in place was severely limited. The company had a Centrex-based phone system, different operating systems on users' computers, limited Ethernet connectivity, and a shared 56K internet connection for the entire company.
In August of 2000, Jesse Shelby, currently the Information Systems Manager at the Mojave Water Agency was contracted by the Agency to update the communications infrastructure of the company. With Jesse's assistance, the Agency created a plan to roll out its new solution in three phases:
Two vendors initially met the rigid qualification standards. Ultimately Nexus' proposal of a Cisco Call Manager, Cisco Unity, Exchange server, and data network for both locations of the Agency won the bid. "Nexus spent a lot of time at our site. They made sure that we were comfortable with the solution they offered. Additionally, they are a CMAS (California Multiple Award Schedule) certified vendor, providing an additional level of assurance that they have taken the time and trouble to meet vendor standards set forth by the State of California," says Jesse Shelby.
"Once the bids were reviewed it became apparent that we could accelerate the implementation of Phase 2 of the Agency strategic plan and further minimize the projected timeline for a solid return on the investment. I strongly believe it was the information gathering through pre-planning and site meetings that Nexus performed prior to bid award that allowed them to make that possible. They went beyond the text of the RFP and dug into our systems and processes to determine the best possible fit," says Shelby.
Implementation of the new solution went even better than expected, according to Shelby, "We turned down the old system on Friday afternoon, switched over to the new circuits and systems that evening and we were open for business on Monday morning without incident. There were no issues whatsoever." Agency-wide training on the new VoIP system was performed on site in a classroom environment with real time equipment and situations the week prior to going live. Staff went from the training lab to the real deal almost immediately.
The Agency was so content with their new solution that it put together a vendor appreciation event for Nexus. "We were so satisfied with Bob McCook, our Nexus Account Executive and the rest of the Nexus team, that it was the least we could do," states Shelby.
With its new solution in place, the Mojave Water Agency was able meet its third phase requirements soon after implementation. Its systems were so improved, that the Municipal Information Systems Association of California (MISAC) presented the Agency with the Award for Achievement in Information Technology Practices.
"Now that we have a robust infrastructure in place, we can plan for powerful additions such as video conferencing to our company," says Shelby. "We have a lot more in the works, but none of this could have been possible without Nexus." Return to the list of Success Stories
In early 2000, the Mojave Water Agency was in desperate need of updating its communications infrastructure. The solution in place was severely limited. The company had a Centrex-based phone system, different operating systems on users' computers, limited Ethernet connectivity, and a shared 56K internet connection for the entire company.
In August of 2000, Jesse Shelby, currently the Information Systems Manager at the Mojave Water Agency was contracted by the Agency to update the communications infrastructure of the company. With Jesse's assistance, the Agency created a plan to roll out its new solution in three phases:
- Phase One involved upgrading the network infrastructure with a new Ethernet backbone as well as connecting two other company facilities to the new backbone.
- Phase Two called for the expansion of the Agency's GIS (Geographic Information Systems) solution as well as the purchase of a new Voice over IP phone system that would eventually be tied to the new network.
- Phase Three involved web development and creating interactive applications for the Agency's constituents.
Two vendors initially met the rigid qualification standards. Ultimately Nexus' proposal of a Cisco Call Manager, Cisco Unity, Exchange server, and data network for both locations of the Agency won the bid. "Nexus spent a lot of time at our site. They made sure that we were comfortable with the solution they offered. Additionally, they are a CMAS (California Multiple Award Schedule) certified vendor, providing an additional level of assurance that they have taken the time and trouble to meet vendor standards set forth by the State of California," says Jesse Shelby.
"Once the bids were reviewed it became apparent that we could accelerate the implementation of Phase 2 of the Agency strategic plan and further minimize the projected timeline for a solid return on the investment. I strongly believe it was the information gathering through pre-planning and site meetings that Nexus performed prior to bid award that allowed them to make that possible. They went beyond the text of the RFP and dug into our systems and processes to determine the best possible fit," says Shelby.
Implementation of the new solution went even better than expected, according to Shelby, "We turned down the old system on Friday afternoon, switched over to the new circuits and systems that evening and we were open for business on Monday morning without incident. There were no issues whatsoever." Agency-wide training on the new VoIP system was performed on site in a classroom environment with real time equipment and situations the week prior to going live. Staff went from the training lab to the real deal almost immediately.
The Agency was so content with their new solution that it put together a vendor appreciation event for Nexus. "We were so satisfied with Bob McCook, our Nexus Account Executive and the rest of the Nexus team, that it was the least we could do," states Shelby.
With its new solution in place, the Mojave Water Agency was able meet its third phase requirements soon after implementation. Its systems were so improved, that the Municipal Information Systems Association of California (MISAC) presented the Agency with the Award for Achievement in Information Technology Practices.
"Now that we have a robust infrastructure in place, we can plan for powerful additions such as video conferencing to our company," says Shelby. "We have a lot more in the works, but none of this could have been possible without Nexus." Return to the list of Success Stories
