Success Stories

On this page:
GCA, Cisco and Nexus: a Winning Combination
Imaging Centers Improve Customer Service with New Centralized Contact Centers
State Hospital Replaces Entire Network and Telephone Infrastructure
IT Analytics Solve On-Line Transaction Issues
Call Center Provider Adds Robust Voice Offerings
Nexus Assists Leading Healthcare Organization
Top University Seeks Assistance from Nexus
Local Water Agency Benefits from Nexus Solutions

 

GCA, Cisco and Nexus: a Winning Combination

Global Cash Access (GCA) provides cash access, cash handling products and related information services to 1,000+ casinos and gaming establishments globally. In 2010, GCA processed more than 90 million financial transactions and dispensed more than $18.9 billion in cash to casino floors worldwide.

With such volume at stake, reliability and uptime aren't just nice to have. They're mission-critical. And since millions of customers have entrusted their personal and financial data to the company, security is no less vital. To meet the growing demands on their network and to continue to lead the industry with the best technology available, GCA recognized the need to upgrade its existing infrastructure.

Click Here for more about Global Cash Access.

Imaging Centers Improve Customer Service with New Centralized Contact Centers

SimonMed Imaging is the largest outpatient imaging provider in Arizona, with one of the most advanced and specialized imaging networks in the Southwest. From open bore 3T MRIs to advanced Oasis open MRIs, SimonMed is a leader in providing the newest and best technology to the community.

Collectively, SimonMed's offices perform tens of thousands of imaging sessions per week, so maximizing and optimizing the appointment scheduling process is a critical driver for their business success. In order to better serve their patient customers and to meet SLAs for their referring physicians, SimonMed needed to standardize and integrate their technology systems, particularly the appointment-setting contact centers.

Click Here for more about SimonMed.

State Hospital Replaces Entire Network and Telephone Infrastructure

The Napa State Hospital (NSH) is one of five hospitals and the oldest hospital operated by the California Department of Mental Health. Their primary responsibility is to provide the individuals that they serve with the best possible medical care for a variety of psychiatric conditions.

NSH presently occupies almost 200 buildings located across a 200 acre campus in Napa, CA. In order to allow the implementation of VoIP across their entire campus, NSH needed to upgrade their existing networks and systems, replacing their entire voice, video and data infrastructure.

Click Here for more about Napa State Hospital.

IT Analytics Solve On-Line Transaction Issues

Southern Trust Insurance is a privately held insurance company dedicated to providing competitively priced personal and business insurance products of the highest quality through Independent Insurance Agents. The company's solid reputation in the industry is built on their customer satisfaction and excellent relationships with independent agents.

Southern Trust began experiencing problems with their newly implemented web-based insurance quotation system - transaction response times slowed to unacceptable levels during quote and re-quote requests. With independent agents unable to process timely quote requests for clients, and another 9 -10 lines of insurance to add to the new application platform, Southern Trust needed an answer to the response time problem as soon as possible.

Click Here for more about Southern Trust Insurance.

Call Center Provider Adds Robust Voice Offerings

Nexus recently helped Knoah Solutions, Inc., an offshore call center provider, meet the demands of a large Internet Service Provider (ISP) client by delivering voice capability for 250 customer service representatives.

Knoah Solutions, with offices in San Rafael, California and Hyderabad, India is an offshore outsourcing company providing the best multi-channel customer service and technical support for technology products and services, enabling U.S. call center quality at competitive offshore prices.

Click Here for more about Knoah Solutions.

Nexus Assists Leading Healthcare Organization

Managed care organizations within the healthcare industry must provide superior service to their members. Members and providers require that these companies provide up-to-date information whenever an inquiry is made. To do this, companies must invest in cutting-edge technology that is fast, reliable, and flexible.

Care1st Health Plan, founded in 1996, is a managed healthcare organization with locations in California and Arizona. In California, Care1st is contracted with L.A. Care Health Plan to provide health benefits to over 150,000 Medi-Cal recipients.

After several upgrades to their Toshiba system with no further expansion possible, a decision was made to invest in a new system. Initial inquiries were made to several manufacturers. After a seven-month evaluation period, NEC Unified Solutions was selected. The next task involved choosing the right company to implement the NEC solution.

Click Here for more about Care 1st.

Top University Seeks Assistance from Nexus

Education is one of the most important applications for the transfer of knowledge and information. Kennedy-Western University (KWU) recognizes this and strives to provide its students the latest in cutting-edge technology.

Kennedy-Western University, founded in 1984, provides busy professionals with convenient and flexible methods for earning Bachelor's, Master's and Doctorate level degrees. KWU was a very early user of and advocate for distance learning, an educational approach using modern telecommunications technology that has now become universally accepted among American colleges and universities.

Click Here for more about Kennedy-Western Univeristy.

Local Water Agency Benefits from Nexus Solutions

The Mojave Water Agency is one of 29 California State Water Contractors with access to the State Water Project. It was created by High Desert voters in 1960 and is governed by a seven-member elected Board of Directors. The Agency, in cooperation with other water districts is responsible for managing the region's water resources to ensure a sustainable supply of water for present and future use.

In early 2000, the Mojave Water Agency was in desperate need of updating its communications infrastructure. The solution in place was severely limited. The company had a Centrex-based phone system, different operating systems on users' computers, limited Ethernet connectivity, and a shared 56K internet connection for the entire company.

Click Here for more about the Mojave Water Agency.